SAMU incident channel

The Incident Channel is a channel through which the company receives and manages communications or information from its professionals regarding offences or irregular conduct of which they have become aware, contrary to the rules, both external and internal to SAMU, set forth in its protocols and codes of conduct.

This channel does not deal with incidents or requests related to labour and/or administrative issues concerning SAMU employees who have the corresponding channel for this purpose.

The Incident Channel is completely anonymous, and only an external agent called the Compliance Officer will have access to it, thus guaranteeing confidentiality, anonymity and healthy conflict management.

Please fill in all the fields below except for “Claimant’s details” if the incident you are reporting does not require reference to a perpetrator.

Complainant’s data

Defendant’s data

Complaint information

Data protection information

  • Data Controller: SAMU, S.A.
  • Data Controller’s address: Américo Vespucio. Edif. Cartuja, blq. E, Local 7 41092 Seville.
  • Purpose: receipt, management and storage of complaints.
  • Legal grounds: consent of the data subject.
  • Storage: the data you send us will be stored for 6 months.
  • Recipients: as a general rule, only the authorised staff of our company will gain access to the information we request from you, unless required by law.
  • Rights: you have the right to know what information we have about you, correct it and delete it, as explained in the additional information section of our website.
  • Additional information: more information is available in the section entitled Privacy Policy.

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